Return Policy

ELOGLOEN wants you to shop with confidence. Our range includes ski gloves, work gloves, outdoor grip gloves, and other selected glove styles for different activities and everyday needs.

This policy outlines how we handle return requests, exchanges, refunds, order cancellations, and products that arrive damaged, defective, incorrect, or incomplete.

1. Starting a Return

Your return request window

You may request a return for an eligible item within 30 days of the date your order is confirmed as delivered.

To begin, email service@elogloen.com before sending anything back. Our support team will assess the request, explain the applicable requirements, and provide an authorized return address if the return is accepted.

Please wait for approval and return instructions before shipping your item. Parcels returned without authorization, or delivered to an address that our team has not approved, may experience delays, be refused, or be impossible to process.

We may ask for an order number, order confirmation, or another form of purchase verification.

Where to send your return

The appropriate return destination can vary according to the glove type, original fulfillment location, your delivery destination, warehouse arrangements, available logistics services, and the reason for the return.

Our registered company address is not an authorized return address unless our support team expressly instructs you to use it.

Once your request has been approved, ELOGLOEN will supply the correct destination and shipping instructions.

2. Eligibility and Product Condition

Returns for personal-preference reasons

Unless an item is damaged, defective, incorrectly supplied, incomplete, or covered by additional statutory rights, a preference-based return should generally meet the following requirements:

• The gloves are unused or remain in like-new condition.

• There is no visible wear or damage caused by the customer.

• The item is free from stains, tears, and excessive stretching.

• No unauthorized alterations, modifications, or repairs have been made.

• All originally supplied parts, accessories, and any decorative details are included.

• Applicable care instructions and product inserts are returned.

• Original protective packaging is included whenever reasonably possible.

Glove fabrics, linings, seams, grip surfaces, cuffs, straps, closures, and any detachable components can be affected by handling or transportation. Please take care when preparing a return.

Returned items may need to be inspected before a refund is approved.

Packaging that has been opened and gloves that have been tried on

Opening the packaging does not, by itself, prevent a return.

Where applicable law allows, we may assess the condition of gloves that have been unpacked, handled, tried on, or used before being returned for personal-preference reasons.

During this assessment, we may check for:

• Wear beyond reasonable inspection.

• Misuse or unsuitable handling.

• Tears or other damage caused after delivery.

• Damage resulting from incorrect washing.

• Unauthorized repairs or alterations.

• Missing components.

• Damage from unsuitable storage.

• Excessive stretching or changes to the original shape.

For products where hygiene considerations apply, eligibility may also depend on the extent to which the gloves have been worn or used. Any product-specific restriction remains subject to applicable law and the information disclosed before purchase.

Where legally permitted, a refund may be adjusted if handling beyond what was reasonably necessary to inspect the item has caused a measurable loss in its value.

Items that may not qualify for a preference-based return

Subject to applicable law, exclusions may apply to:

• Personalized or custom-made products.

• Gift cards.

• Items clearly identified as final sale.

• Hygiene-sensitive products with restrictions disclosed before purchase.

• Products damaged through misuse or improper handling.

• Items altered or repaired without authorization.

• Products missing essential components because of customer handling.

• Other items specifically identified as non-returnable before purchase.

Relevant exclusions will be stated on the product page or communicated before return approval, subject to any legal requirement for disclosure before purchase.

These exclusions do not remove consumer rights that cannot lawfully be restricted.

3. Problems With a Delivered Order

Inspecting your gloves

Please examine your ELOGLOEN order as soon as reasonably possible after it arrives.

This is particularly relevant to ski gloves, work gloves, outdoor grip gloves, and styles featuring linings, textured palms, reinforced areas, adjustable cuffs, straps, closures, or detachable accessories.

Contact us promptly if your order contains an item that is:

• Torn, damaged, or defective.

• Different from the product ordered.

• Incomplete or missing included accessories or components.

• Significantly different from the size, color, style, or other variation selected.

Information that helps us review the issue

Depending on the concern, we may request:

• Your order number and the product name.

• Clear photographs of the gloves.

• Images of the internal packaging and outer shipping parcel.

• A photograph of the shipping label.

• A short video if it provides a clearer demonstration of the problem.

Photos or video can be especially useful when showing loose stitching, separated seams, torn fabric, detached grip material, damaged closures, missing straps, displaced linings, deformation, or other construction-related concerns.

After reviewing the available information, we will explain the appropriate resolution in accordance with the circumstances, this policy, and applicable consumer law.

Reasonable checks before arranging a return

For certain concerns, our support team may suggest basic checks to help understand the issue. These may include:

• Reviewing the supplied care instructions.

• Confirming that any detachable components are correctly attached.

• Checking the positioning of adjustable straps, cuff ties, or closures.

• Comparing the item with the available fit and sizing information.

• Checking whether packaging has temporarily compressed the lining or changed the glove’s shape.

If the gloves appear torn, structurally damaged, defective, or unsuitable for normal use, we may ask for photographs or further details.

You do not need to continue wearing or using an item that appears damaged or unsuitable for its normal intended use.

4. Shipping Costs and Preparing Your Return

Who pays for return shipping?

Where permitted by applicable law, customers generally pay return shipping costs when the return is based on personal preference.

Examples include changing your mind, selecting an unsuitable size, choosing the wrong color or style, deciding that you no longer want the gloves, finding that they do not suit your personal preferences, or other reasons unrelated to an error by ELOGLOEN.

If we confirm that an item was damaged during delivery, defective, supplied incorrectly, incomplete, or otherwise qualifies for seller-paid return shipping under applicable law, we will provide the relevant instructions.

Please obtain guidance from our support team before sending the item. Do not independently arrange unusually expensive shipping services before receiving those instructions.

Treatment of the original delivery charge

Original shipping charges are generally not refundable for preference-based returns. Exceptions may apply when:

• ELOGLOEN agrees to reimburse them.

• The return is caused by an error on our part.

• The product arrived damaged or defective.

• An incorrect product was supplied.

• Applicable law requires repayment of the original shipping charge.

Packing your gloves securely

Please package returned products so they are protected throughout the journey to the authorized return location.

Whenever reasonably possible, include everything originally supplied, such as:

• The main product, including both gloves where sold as a pair.

• Any detachable liners, straps, accessories, or decorative details supplied.

• Closures and fastening components.

• Product inserts and care information.

• Protective materials and original product packaging.

• Any other included components.

Glove fabrics, linings, grip surfaces, seams, cuffs, and accessories should be protected against snagging, crushing, excessive movement, moisture, staining, stretching, deformation, and friction during transit.

For preference-based returns, the customer is responsible for appropriately packing the item before dispatch.

International return shipments

An international return may involve shipping charges, customs procedures, carrier-specific requirements, supporting documentation, and a longer transit period.

Ski gloves, work gloves, outdoor grip gloves, and products with attached or detachable components should be packed carefully for international transportation.

Contact ELOGLOEN before arranging an international return so that we can provide the applicable instructions.

Except where liability cannot legally be excluded, ELOGLOEN is not responsible for avoidable customs fees, additional shipping charges, or other expenses arising from a return sent without following the instructions provided by our support team.

5. Inspection and Refund Decisions

What happens when your return arrives?

After delivery to the authorized return location, the item may be inspected to establish:

• Whether it is the correct product.

• Whether it meets the relevant return requirements.

• Its overall condition and the stated reason for return.

• Whether all accessories and supplied components are present.

• The condition of stitching, seams, fabric, and lining.

• The condition of grip surfaces, reinforcement details, cuffs, straps, and closures.

• The condition of any decorative details or other included features.

Permission to send a return does not mean that a refund has already been approved. The final decision may depend on receipt and inspection of the product.

Missing accessories or components

Where applicable law permits, the refund amount may be reduced if items originally supplied with the product are missing.

Depending on the glove style, these may include detachable liners, wrist straps, cuff ties, fastening components, decorative details, other included accessories, product inserts, care information, or protective packaging.

Any proposed deduction will depend on the circumstances and applicable legal requirements.

Other circumstances that may affect the refund amount

A reasonable deduction may be made, where legally permitted, if the item’s value has been reduced by:

• Missing accessories or components.

• Excessive use or visible wear.

• Customer-caused tears or stains.

• Incorrect washing or improper handling.

• Unauthorized repairs or alterations.

• Other damage occurring after delivery.

Each case will be considered individually, taking account of the product’s condition, the circumstances of the return, and applicable law.

How approved refunds are issued

Once a returned item has been inspected and the refund approved, payment will generally be returned through the original payment method.

After ELOGLOEN submits a refund, your bank, card issuer, payment processor, payment provider, or another financial institution may require additional time to complete it.

The time needed for the funds to appear varies by provider and is outside ELOGLOEN’s direct control.

6. Requesting an Exchange

Exchanges are subject to the stock available when the request is reviewed.

ELOGLOEN gloves may be offered in different sizes, colors, patterns, textures, designs, styles, and other product variations. Because inventory changes, we cannot guarantee that the exact replacement you request will be available.

If a direct exchange is unavailable, the practical alternative may be to:

1. Submit a return request for the eligible item.

2. Follow the approved return instructions.

3. Place a separate order for your preferred size, color, style, or variation.

Please speak with our support team before sending an item back for exchange.

7. Cancellations and Undelivered Parcels

Asking to cancel an order

If you would like to cancel, email service@elogloen.com as soon as possible after placing your order.

We will make reasonable efforts to accommodate the request before fulfillment begins. However, cancellation may no longer be possible once the order has entered processing, picking, packing, protective packaging, fulfillment, shipment preparation, or dispatch.

If the parcel has already shipped, you may need to receive it and then use the applicable return procedure.

Refunds after a successful cancellation

When a cancellation is successfully completed after payment has been processed, the applicable refund will generally be issued to the original payment method or another method permitted by the relevant payment provider.

Your financial institution may need additional processing time before the credit appears in your account.

Refused, unclaimed, or returned-to-sender parcels

Refusing delivery does not automatically entitle you to a full refund.

If a parcel is refused, remains unclaimed, or is returned to the sender, please contact ELOGLOEN. We will review the shipment’s status, any carrier charges, the condition of the returned parcel and product, return eligibility, and other relevant circumstances.

Where permitted by law, reasonable delivery or return expenses may be deducted from a preference-based refund if those costs arise from refusing or failing to accept an otherwise valid delivery.

8. Your Statutory Consumer Rights

This policy supplements applicable consumer protection laws; it does not replace them.

Depending on your country, state, province, or region, you may have additional rights concerning defective or damaged goods, product conformity, repairs, replacements, returns, refunds, cancellations, or withdrawal from a purchase.

Nothing in this policy is intended to waive or restrict any right that cannot legally be excluded.

If mandatory consumer law provides protections beyond those described here, those protections continue to apply.

9. Contact and Business Details

For questions about returns, exchanges, refunds, cancellations, damaged or defective gloves, incorrect products, or incomplete orders, please contact our customer support team.

Business Detail	Information
Brand	ELOGLOEN
Website	elogloen.com
Legal Entity	Zhengzhou Yushuo Cross-border E-commerce Co., Ltd.
Registered Address	Unit 1, 21st Floor, Room 115, Building 7, Caiwei Yuan, Vanke City, No. 102 Hongye Road, High-tech Industrial Development Zone, Zhengzhou City, Henan Province
Customer Support Email	service@elogloen.com

For an order-related inquiry, include your order number and the email address used at checkout.

If your concern involves glove fabric, linings, stitching, seams, grip surfaces, straps, closures, or other components, please also attach clear photographs of the product and its packaging.

For your security, never email full credit card numbers, CVV codes, banking passwords, or other sensitive account credentials.

elogloen.com is operated by Zhengzhou Yushuo Cross-border E-commerce Co., Ltd.