Shipping & Delivery

This policy describes how ELOGLOEN processes, prepares, ships, and tracks purchases made through our online store.

Our collection includes ski gloves, work gloves, outdoor grip gloves, and other selected glove styles. We aim to provide clear information throughout the order and delivery process, from payment confirmation to arrival at your destination.

1. Processing and Delivery Estimates

Order Stage	Estimated Time
Order preparation	1–3 business days after successful payment confirmation
Transit after dispatch	Approximately 7–20 business days

The processing period and transit period are separate. Weekends and public holidays do not count as business days.

Preparing your order

Most orders are prepared within 1–3 business days after payment is confirmed. Additional preparation time may occasionally be needed during seasonal shopping peaks, promotional campaigns, major sales, public holidays, or periods of unusually high order volume.

Once an order reaches fulfillment, packaging, or an advanced processing stage, changes and cancellations may no longer be possible.

After the order has been prepared and handed over for shipment, we will normally send a shipping confirmation email when tracking information is available.

Transit to your destination

Delivery generally takes approximately 7–20 business days after dispatch, in addition to the initial processing period.

Actual transit times may vary because of the destination country or region, carrier availability, customs clearance, local delivery conditions, holidays, seasonal shipping volumes, severe weather, carrier backlogs, unexpected transportation disruptions, or other circumstances beyond reasonable control.

Delivery estimates are provided for guidance and do not represent guaranteed arrival dates.

2. Shipping Rates and Checkout Charges

Shipping charges for orders placed at elogloen.com are calculated during checkout.

The amount may depend on:

• The delivery destination.

• The selected shipping method.

• Parcel weight and dimensions.

• The quantity of products ordered.

• The types of gloves purchased.

• Available logistics services.

Our logistics systems and participating delivery providers may calculate shipping rates using the details of your order.

Before you complete the purchase, checkout will display the applicable shipping charges and any taxes collected at that stage for your review.

3. Confirming Your Delivery Information

Customers are responsible for checking the shipping details entered at checkout.

Before submitting an order, please confirm that the following information is accurate and current:

• Recipient’s full name.

• Telephone number.

• Street address.

• Apartment, unit, or suite number.

• City.

• State, province, or region.

• Postal or ZIP code.

• Country.

Incorrect, incomplete, or outdated information can lead to delays, unsuccessful delivery, return to sender, parcel loss, or additional shipping expenses.

If an order is returned because the supplied address was incorrect or incomplete, an additional shipping charge may be required before it can be dispatched again.

Subject to applicable law, the remedies available from ELOGLOEN may be limited when a delivery problem results from inaccurate shipping information supplied by the customer.

4. Product Preparation and Protective Packaging

We take reasonable care when preparing ELOGLOEN products for dispatch.

Glove fabrics, linings, seams, grip surfaces, cuffs, straps, closures, and other attached components can be affected by pressure, moisture, friction, or unsuitable handling during transportation. Packaging methods may therefore differ between products.

Preparation may involve:

• Protective wrapping.

• Internal cushioning or other protective materials.

• Product bags or boxes.

• Additional protective layers.

• Secure sealing of the parcel.

• Product condition checks before shipment.

These measures are intended to reduce the risk of crushing, snagging, staining, deformation, and other damage associated with transportation.

When the parcel arrives, check its exterior and contents for visible damage or unusual signs of handling. If the packaging appears damaged, photograph it before opening whenever reasonably possible and keep it until the issue has been resolved.

5. Tracking and Multiple Shipments

Following your parcel

Where tracking is available, the details will normally be included in your shipping confirmation email. You can use them through the carrier’s supported tracking service.

Tracking information may not update immediately after dispatch. The first scan can take time to appear, depending on the carrier, destination, and logistics network.

A temporary period without new tracking scans does not necessarily mean that the parcel is no longer moving.

Orders arriving in separate parcels

An order containing several ELOGLOEN products may sometimes be shipped in more than one parcel. This can happen when items are prepared at different fulfillment locations or when separate shipments allow more efficient delivery.

As a result, you may receive:

• Multiple tracking numbers.

• Different estimated delivery dates.

• Separate notifications from carriers.

• Parcels on different days.

We will not charge an additional shipping fee solely because we split your order into separate parcels.

Tracking details will be provided for each shipment where available.

If only part of your order has arrived, review all available tracking numbers and allow reasonable time for the remaining parcels. If every listed shipment shows as delivered but an item is still missing, contact our support team.

6. International Shipping and Customs

International orders may be subject to requirements and charges imposed by the destination country’s customs or tax authorities.

Depending on the destination, these may include:

• Import duties.

• Import taxes.

• Customs clearance fees.

• Tariffs.

• Local government charges.

• Other import-related fees.

Unless checkout states otherwise or applicable law requires a different arrangement, customers are generally responsible for destination-specific customs duties, taxes, and import charges.

If you are uncertain about potential fees, consider contacting your local customs authority before ordering.

Customs inspections and clearance procedures may extend delivery times. ELOGLOEN does not directly control these processes.

7. Delays and Shipment Investigations

When delivery takes longer than expected

Our logistics providers aim to deliver within the estimated timeframe, but delays may occur because of:

• Carrier service interruptions.

• Customs inspections or processing delays.

• Extreme weather.

• Holiday service interruptions.

• Local strikes.

• Restricted delivery areas.

• Difficulty locating an address.

• Road closures or traffic disruptions.

• Incorrect shipping details.

• Other events beyond reasonable control.

If your order significantly exceeds the estimated 7–20 business day transit period, please contact customer support.

Where appropriate, we may examine the available tracking records and communicate with the logistics provider about the shipment.

Parcels that may have been lost in transit

If tracking suggests that a parcel has been lost during transportation, we may work with the carrier to initiate an investigation.

Where an investigation is necessary, an applicable replacement or refund may depend on the circumstances and the findings of the carrier’s review.

8. Tracking Shows “Delivered,” but the Parcel Is Missing

Before contacting us, please check possible delivery locations and ask whether someone accepted or moved the parcel.

Places and people to check include:

• Around your property, including front doors, entrances, porches, and gates.

• Mailboxes, mailrooms, and designated parcel areas.

• Secure delivery locations.

• Household members.

• Nearby neighbors.

• Building reception or management.

• Concierge desks or leasing offices.

• The local delivery facility, where appropriate.

You may also contact the carrier directly. It may have additional information about the recorded delivery scan or the location where the parcel was left.

If the package remains missing after these checks, contact ELOGLOEN support with your order number and tracking information.

9. Inspecting Your Order and Reporting Problems

What to check on arrival

We recommend inspecting your shipment shortly after delivery. Look for:

• Visible damage to the outer parcel.

• Broken or disturbed seals.

• Missing products.

• Torn or damaged glove fabric or lining.

• Loose or damaged stitching.

• Missing straps, trims, or other attached components.

• Incorrect products.

• Other visible damage.

Where reasonably possible, photograph any visible parcel damage.

If the carrier offers the option, you may record visible damage when accepting delivery or refuse a severely damaged parcel where appropriate.

Damaged, defective, incorrect, or incomplete products

If ski gloves, work gloves, outdoor grip gloves, or another ELOGLOEN item arrives damaged, defective, incorrect, or incomplete, please contact us as soon as reasonably possible.

Where possible, we recommend reporting the issue within 48 hours of delivery so that it can be reviewed promptly.

Depending on the circumstances and the applicable store policy, an eligible resolution may include a replacement, an approved refund, or another appropriate solution.

Information that may be requested

To help assess the problem, we may ask for photographs showing:

• The outer shipping parcel.

• The shipping label.

• The damaged or incorrect product.

• The inner packaging.

• The product together with its packaging.

A short video may also help demonstrate issues involving loose stitching, torn fabric, damaged seams, detached grip panels or other attached parts, broken closures, damaged trims, or another construction-related concern.

Keep the affected product, packaging, shipping label, other labels, and any damaged components until our support team confirms that they are no longer needed.

Insufficient supporting information may make it more difficult to verify the issue or submit a claim to the delivery provider.

10. Customer Support and Company Information

Contact our team if you need help with an order, tracking, shipping, delivery, returns, ski gloves, work gloves, outdoor grip gloves, or another ELOGLOEN product.

Brand Name
ELOGLOEN

Official Website
elogloen.com

Customer Support Email
service@elogloen.com

Legal Entity
Zhengzhou Yushuo Cross-border E-commerce Co., Ltd.

Registered Address
Unit 1, 21st Floor, Room 115, Building 7, Caiwei Yuan, Vanke City, No. 102 Hongye Road, High-tech Industrial Development Zone, Zhengzhou City, Henan Province

elogloen.com is owned and operated by Zhengzhou Yushuo Cross-border E-commerce Co., Ltd.

Zhengzhou Yushuo Cross-border E-commerce Co., Ltd. manages the ELOGLOEN online store, customer support, order coordination, and related e-commerce activities.

Whether you have ordered gloves for skiing, work, outdoor activities, or everyday use, our aim is to keep the ordering and delivery process clear and straightforward.

For assistance, email service@elogloen.com.

Thank you for choosing ELOGLOEN.