Get in Touch With ELOGLOEN

Thank you for visiting ELOGLOEN.

From choosing gloves for skiing, work, or outdoor activities to receiving your order, we aim to make your shopping experience straightforward and well supported.

Our customer care team handles product questions, order updates, delivery concerns, returns, damaged or incorrect items, after-sales assistance, and business inquiries.

1. Contact Information and Support Hours

Messages sent outside our service hours will normally be reviewed during the next available business period.

Replies may take slightly longer during public holidays, major promotions, seasonal sales, new collection launches, or periods of unusually high inquiry volume.

What to include in your message

For inquiries about an existing purchase, please include your order number and the email address used at checkout. These details help us locate your order and respond more efficiently.

For a product question or concern, please also provide:

• The product name.

• An order number, if applicable.

• A brief explanation of your question or the issue.

• Clear photographs, where relevant.

• A short video if it helps demonstrate a concern involving stitching, seams, grip surfaces, straps, closures, trims, or another functional detail.

Complete information helps our team assess your request accurately.

2. Order, Delivery, and After-Sales Assistance

Contact our support team for help with:

• Order progress and status updates.

• Tracking information.

• Shipping and delivery questions.

• Ski gloves, work gloves, outdoor grip gloves, and other available styles.

• Product sizing and dimensions.

• Fabric and material information.

• Color and style variations.

• Product care.

• Damaged or defective products.

• Incorrect or incomplete orders.

• Return requests.

• Other after-sales concerns.

• Business and wholesale inquiries.

If your gloves arrive damaged, incorrect, or incomplete, notify us as soon as reasonably possible. Please include clear photographs of the product and its packaging so we can review the situation.

Send order and after-sales inquiries to service@elogloen.com.

3. Choosing the Right Product

ELOGLOEN offers different glove styles for skiing, work, outdoor activities, and other uses. Our team can help clarify the information available for a particular product, including:

• Dimensions and measurements.

• Fit and sizing guidance.

• Fabrics and materials.

• Textures and finishes.

• Available colors.

• Grip surfaces and attached details.

• Closures and fastening features.

• Included components.

• General care requirements.

• Recommended storage and handling.

• Available product variations.

Materials, construction, sizing, and design can differ between products. Please include the exact product name when requesting specific guidance.

4. Glove Care and Storage

Care requirements vary according to the materials and construction of each glove style. Review the instructions supplied with your ELOGLOEN product, where available, before washing or cleaning it.

General care considerations include:

• Avoiding unnecessary stretching.

• Keeping fabrics and linings away from sharp objects that could damage them.

• Storing gloves in a clean, dry environment.

• Following product-specific washing and cleaning instructions.

• Avoiding excessive friction against delicate fabrics, trims, and attached components.

• Allowing damp gloves to dry completely before storage.

If you are uncertain about the appropriate cleaning method, contact our customer service team before washing or treating the item.

5. Commercial and Wholesale Enquiries

We welcome inquiries from retailers, distributors, specialist stores, commercial buyers, and other potential business partners.

For wholesale orders, bulk purchases, distribution discussions, or other commercial opportunities, email service@elogloen.com.

To help us direct your message, use “Business Inquiry” or “Wholesale Inquiry” as the subject line.

Please include:

• Your company or business name.

• Your country or sales region.

• The approximate quantity you wish to order.

• The glove categories or products that interest you.

• A short description of the proposed cooperation.

These details help us understand your requirements and the nature of the opportunity.

6. Company Information

Brand Name
ELOGLOEN

Official Website
elogloen.com

Legal Entity
Zhengzhou Yushuo Cross-border E-commerce Co., Ltd.

Registered Address
Unit 1, 21st Floor, Room 115, Building 7, Caiwei Yuan, Vanke City, No. 102 Hongye Road, High-tech Industrial Development Zone, Zhengzhou City, Henan Province

Customer Service Email
service@elogloen.com

elogloen.com is owned and operated by Zhengzhou Yushuo Cross-border E-commerce Co., Ltd.

Zhengzhou Yushuo Cross-border E-commerce Co., Ltd. manages the ELOGLOEN online store, customer support, order coordination, and related e-commerce activities.

Support Throughout Your Shopping Experience

Whether you are comparing ski gloves, exploring work glove styles, choosing outdoor grip gloves, checking a delivery, or requesting help after a purchase, our team aims to provide clear and useful assistance.

For any further questions, contact service@elogloen.com.

Thank you for choosing ELOGLOEN.

ELOGLOEN — For the Work, the Journey, and the Everyday.