ELOGLOEN Privacy Policy

At ELOGLOEN, this Privacy Policy explains our practices for collecting, using, retaining, disclosing, and safeguarding personal information when you browse elogloen.com, purchase our products, speak with customer support, or otherwise use our online store.

Our collection focuses on gloves for different activities and environments, including ski gloves, work gloves, outdoor anti-slip gloves, and other selected glove styles.

Certain services or website features may be accompanied by additional privacy notices. Where those notices conflict with this Privacy Policy, the provisions of this Privacy Policy take precedence to the extent of the inconsistency.

01 — Who Operates Our Store

References to “ELOGLOEN,” “we,” “our,” or “us” in this policy mean the business operating the ELOGLOEN online store.

Business Detail	Information
Store Name	ELOGLOEN
Website	elogloen.com
Operating Company	Zhengzhou Yushuo Cross-border E-commerce Co., Ltd.
Registered Address	Unit 1, 21st Floor, Room 115, Building 7, Caiwei Yuan, Vanke City, No. 102 Hongye Road, High-tech Industrial Development Zone, Zhengzhou City, Henan Province
Customer Support	service@elogloen.com

The ELOGLOEN store is operated by Zhengzhou Yushuo Cross-border E-commerce Co., Ltd.

02 — Personal Information We Receive

The information we collect varies according to your interactions with our store, including the pages you visit, purchases you make, services you use, and messages you send us. It may include customer details, payment information, support records, and technical data.

Purchase and account details

When you submit an order or communicate with our team, you may provide:

• Your name, email address, and telephone number

• Your delivery and billing addresses

• Details of your order and previous purchases

• Customer account details, if an account is available and used

We may use these details to administer and fulfill purchases of ski gloves, work gloves, outdoor anti-slip gloves, and other ELOGLOEN products.

Payment and transaction details

Completing a purchase may require the collection of information used to verify, authorize, and process payment, including:

• Payment card information

• Billing details

• Transaction records

• Other details necessary to complete payment processing

Authorized third-party payment providers may handle payment transactions.

Customer support records

When you get in touch with ELOGLOEN, we may retain the information you share and records of our correspondence. These records may concern:

• General questions and customer inquiries

• Existing orders

• Shipping arrangements or delivery assistance

• Returns and refunds

• Complaints or product concerns

• Customer service correspondence

• Chat records and other communication history

Device and browsing information

Certain information may be collected automatically when you visit elogloen.com, such as:

• Your IP address

• Browser type

• Device type and operating system

• Activity on our website

• Information about your interactions with website features

• Referral information

• Technical identifiers

Where reasonably necessary, this information helps us maintain the website, support transactions, deliver services, improve functionality, and manage our business operations.

03 — Purposes for Using Your Information

We may process personal information in connection with running ELOGLOEN and providing services to our customers.

Store operations and order management

• Operate and maintain elogloen.com

• Process purchases and manage payment transactions

• Prepare and fulfill orders for gloves and related products in our collection

• Arrange shipping and delivery

• Send communications about orders and services

Customer assistance

• Provide customer support and answer inquiries

• Manage return and refund requests

• Address concerns relating to purchases

Website, product, and marketing improvements

• Improve website functionality

• Understand how visitors browse and interact with our store

• Develop our products and improve the shopping experience

• Send marketing communications where permitted

Security and legal responsibilities

• Detect and help prevent fraudulent activity

• Protect customer accounts and transactions

• Examine security incidents and technical concerns

• Fulfill applicable legal and regulatory obligations

Information may also be processed for other reasonable purposes related to the activities outlined above.

04 — Circumstances in Which Information Is Shared

ELOGLOEN does not sell personal information to third parties solely for those parties’ independent commercial profit-making purposes.

We may nevertheless disclose information where reasonably needed to operate our business, provide services, support advertising and measurement, meet legal requirements, or protect our customers and rights.

Operational service providers

Third-party providers may support our business in areas including:

• Ecommerce systems and technology

• Website hosting

• Payment processing

• Order fulfillment

• Shipping and logistics

• Customer support

• Fraud prevention

• Data storage

• Technical infrastructure and systems

These providers may process personal information as necessary to carry out services on our behalf.

Analytics, advertising, and measurement partners

We may engage partners to help us understand and improve our website and marketing activities. Their services may include:

• Reviewing website activity and customer interactions

• Measuring advertising results

• Improving marketing campaigns

• Optimizing our services

• Delivering more relevant advertising or content

The information these partners receive may relate to your device, browser, cookies, advertising identifiers, or interactions with our website. What is shared depends on the technologies involved, your location, and the privacy choices you make.

AppLovin-related activities

ELOGLOEN may use AppLovin for advertising, campaign measurement, marketing optimization, and associated activities.

AppLovin and participating advertising partners may process information including:

• Advertising identifiers

• Device details

• Interactions with our website

• Engagement with advertisements

The use of these technologies may vary according to applicable privacy requirements, your consent selections, browser and device settings, and other privacy preferences.

Legal, protective, and business purposes

Information may also be disclosed when reasonably necessary to:

• Satisfy legal obligations or respond to valid legal requests

• Safeguard ELOGLOEN’s legal rights

• Protect customers and other individuals

• Prevent or investigate fraud

• Preserve information and network security

• Examine misuse of our website or services

• Facilitate a merger, acquisition, restructuring, asset transfer, or comparable business transaction

05 — Cookies and Other Website Technologies

Our website, elogloen.com, may use cookies alongside pixels, tags, scripts, and similar technologies.

These tools may help us:

• Enable essential website operations

• Preserve items in your shopping cart

• Remember selected preferences

• Assess website performance

• Analyze browsing behavior

• Improve the customer experience

• Measure the effectiveness of advertisements

• Support marketing activities

• Enable certain personalization features

Your browser settings and available privacy controls may allow you to manage, block, or remove certain cookies.

Limiting or disabling some cookies may reduce website functionality or prevent particular features from working as intended.

06 — Safeguards and Processing Across Borders

Protecting personal information

ELOGLOEN applies reasonable administrative, technical, and organizational measures designed to reduce the risk of unauthorized access, alteration, misuse, disclosure, or loss of personal information.

Although we maintain reasonable safeguards, no online service, electronic storage system, or method of transmitting data over the internet can be assured of complete security.

Processing in other countries

Our online operations may involve service providers in different jurisdictions. As a result, personal information may be transferred to, stored in, or processed in a country other than the country where it was collected.

Such processing may support:

• Payment transactions

• Website operations

• Order fulfillment

• Shipping and logistics

• Customer assistance

• Analytics

• Advertising

• Other legitimate business activities

Where required, we will handle international transfers and processing in accordance with applicable legal requirements.

07 — Retaining Personal Information

We may keep personal information for the period reasonably needed to accomplish the purposes for which it was collected.

The appropriate retention period may be influenced by:

• The status of current or completed orders

• Customer service needs

• Financial and accounting record requirements

• Fraud prevention

• Legal and regulatory responsibilities

• The resolution of disputes

• Enforcement of contracts and agreements

Once information is no longer reasonably needed, it may be deleted, anonymized, or otherwise managed in accordance with applicable requirements.

08 — Privacy Choices and Requests

Your rights regarding personal information depend on the laws applicable in your country, state, province, or region.

Subject to those laws, you may be entitled to request:

• Access to certain personal information held about you

• Correction of information that is inaccurate

• Deletion of information eligible for removal

• Restrictions on particular processing activities

• An opportunity to object to certain uses of your information

• Withdrawal of consent when processing is based on consent

• An opt-out from certain promotional communications

The scope and availability of these rights vary under applicable law.

Please use the contact details in the final section of this policy to submit a privacy request. Before fulfilling certain requests, we may need to confirm your identity.

09 — Links to Independent Websites

Our store may provide links to websites or services run by third parties.

These independently operated services may apply their own privacy notices, terms, and information-handling procedures. ELOGLOEN does not control their privacy practices.

Before providing personal information to a third-party website or service, we encourage you to read its privacy information.

10 — Information Relating to Children

ELOGLOEN’s services are not specifically intended for, or directed at, children younger than 13.

We do not knowingly seek personal information from children under 13 without appropriate parental or legal authorization where such authorization is required.

If we discover that a child’s information has been collected improperly, we may take reasonable measures to remove it or otherwise address the matter.

11 — Revisions to This Policy

This Privacy Policy may be revised periodically to reflect developments such as:

• Changes in our business operations

• Updates to the website

• The introduction of services or technologies

• Changes in how personal information is processed

• New legal or regulatory requirements

Any revised version will be published on elogloen.com. We encourage you to revisit this page occasionally to remain informed about our privacy practices.

12 — Get in Touch About Privacy

If you would like to ask about this policy, learn more about ELOGLOEN’s handling of personal information, or exercise an applicable privacy right, please contact us using the details below.

Customer Support Email
service@elogloen.com

Store and Website
ELOGLOEN
elogloen.com

Operating Company
Zhengzhou Yushuo Cross-border E-commerce Co., Ltd.

Registered Address
Unit 1, 21st Floor, Room 115, Building 7, Caiwei Yuan, Vanke City, No. 102 Hongye Road, High-tech Industrial Development Zone, Zhengzhou City, Henan Province

ELOGLOEN aims to handle personal information responsibly while offering a clear and reliable shopping experience for ski gloves, work gloves, outdoor anti-slip gloves, and other selected glove styles.